Evalu8 can you help you grow your business, especially if you maximize its capabilities and potential. This means your staff members need to ask as many customers as possible for permission to send a Review Request. This article will outline a few simple ideas that can help motivate your staff to support Evalu8.
Explain Why You are Using Evalu8
Many employees perform better when they understand the reasoning behind why a manager or business owner implements a new system. Evalu8 is a powerful marketing tool, and your staff should understand the need to cultivate as many positive reviews as possible to help grow your business. Yes, Evalu8 requires a little extra work, but the increase in potential customers is well worth the small time investment.
Make Launching Evalu8 an Event
It goes without saying that different companies work in different ways. Introducing Evalu8 to your team and getting their full support is crucial to your success with the system. One option is to treat your team to lunch. Once the food is served, explain why you have subscribed to Evalu8 and outline what each staff member needs to do.
Manage Anxiety
Not everyone will be immediately comfortable with asking customers if they can send them a review. You can provide a few written scripts to your staff and let them choose one that works best for them. If you have someone who needs a hand getting started, work with them one-on-one so that they are comfortable and at ease with asking permission to send a customer a review request.
Reward Success
A wise man once said, “If you want to get someone’s attention, kick them in the wallet.” Evalu8 includes powerful reporting features that make it easy to track how many reviews each staff member has requested and how many have been completed. Tangible rewards in the form of a gift card or reward lunch for the highest percentage of review requests and completed review are a great motivator.
Post Reminders
It takes time to get used to any new system. Post reminders for your staff in the lunchroom or behind any customer service counters, and be sure to follow up regularly with your team to see if they have questions or feedback on the system.
If they have a good idea for a new feature for Evalu8, we’d love to hear about it! Click HERE to find out how to send feature suggestions.
Turn On Notifications
While it’s great to remind your staff, sometimes, we as managers and business owners need reminding. Turn on email feedback for both positive and negative reviews. Set up an incoming message filter to route these emails to an appropriate folder so that you can enjoy great feedback from your customer and respond to any potential issues promptly and efficiently.
Walk The Walk
If you interact directly with your clientele, make sure your staff knows that you use and support the Evalu8 system just as much as they do. Make sure your staff sees and hears you asking customers for reviews.
Follow Up!
If you have weekly or monthly staff meetings, be sure to include Evalu8 as part of your agenda. Talk about the statistics, celebrate successes and discuss opportunities to grow and improve your processes. If your company receives a particularly excellent review, share it with your team. That’s a great way to keep people thinking about Evalu8 without them feeling like you are nagging or pestering them.
We hope you find this information valuable in getting the most out of the Evalu8 service. If you need help with any aspect of the system, reach out to us by creating a Support Ticket. We’ll route your request to the right member of the team so you’ll get a reply as quickly as possible.
